Shipping Policy

At Olive&Co, we are committed to providing our customers with a seamless and efficient shipping experience. Please review the following shipping policy to understand how we handle the delivery of your orders.

Order Processing Time:
- We strive to process and dispatch all orders within 24 hours of receiving payment confirmation, Monday through Friday. Orders placed on weekends or holidays will be processed the following business day.

Delivery Times:
- For orders within the United Kingdom (UK), you can expect your items to arrive within 2-3 working days from the date of dispatch.
- International orders may take between 5-8 working days to reach their destination from the date of dispatch.

Please note that these delivery times are approximate and may vary due to factors beyond our control, such as customs delays or unforeseen circumstances. We will do our best to keep you informed of any delays that may affect your order.

Shipping Methods:
- Within the UK, we use reliable and trusted shipping carriers to ensure the safe and timely delivery of your items.
- For international orders, we utilize reputable international courier services to provide efficient and secure shipping.

Shipping Costs:
- Shipping costs will be calculated at checkout based on the destination and weight of your order.

Order Tracking:
- Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

Incomplete or Incorrect Addresses:
- It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. If an incorrect or incomplete address is provided, we cannot guarantee delivery, and any additional shipping charges incurred will be the responsibility of the customer.

Lost or Stolen Packages:
- In the rare event that your package is lost or stolen in transit, please contact our customer support team, and we will work with the shipping carrier to resolve the issue.

Customs and Duties (International Orders):
- Customers outside of the UK may be subject to import duties, taxes, and customs fees imposed by their country's authorities. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges.

Liability for Delivered Goods:
• Once an order has been marked as delivered by the shipping carrier, Olive&Co assumes no further responsibility for the package. We cannot be held liable for any lost, stolen, or misdelivered items after delivery is confirmed. If you believe your package has been stolen after delivery, we recommend reporting the incident to your local authorities.

Returns and Refunds:
- For information on returns and refunds, please refer to our [Return Policy] 

Important Info

We are unable to amend or cancel orders once placed you must return the order once received if you no longer require it.

Please note we cannot alter any incorrect addresses due to the high volume of emails we receive. Please ensure you check your address is correct and your house number is included. if the order is returned back to us a £2.99 handling fee will be deducted from your refund on top of postage costs for packaging and admin charges.