FAQ's
About Olive & Co
What is Olive & Co?
Olive & Co is a UK-founded jewellery brand creating minimal, meaningful pieces designed for everyday wear. Since launching, we’ve shipped our jewellery to customers in over 26 countries.
Will Olive & Co jewellery suit me?
That’s exactly what we design it for. Our pieces are intentionally minimal and versatile, so they can be worn with almost any outfit — whether you’re dressing casually, heading to work or going out for dinner.
What makes Olive & Co different?
We focus on creating jewellery that means something, while still being easy to wear every day. A huge amount of time goes into getting the small details right — from the weight and proportions to the way each piece sits when worn.
Our aim is simple: to create the pieces you find yourself reaching for again and again.
Materials & Quality
What is your jewellery made from?
Materials vary by piece and are clearly listed on each product page. Our jewellery uses premium materials including stainless steel with 14k gold plating and sterling silver. Our pieces are nickel and lead free.
Will my jewellery tarnish?
Our jewellery is designed for everyday wear and is tarnish-resistant. We carefully select materials and finishes that maintain their appearance far better than traditional fashion jewellery.
As with all plated jewellery, how it is worn and cared for can affect its appearance over time.
Is your jewellery waterproof?
Yes - our pieces are designed to be waterproof and suitable for everyday wear, including around water. You can check the individual product page for the exact specifications of the piece you’re purchasing.
Will it turn my skin green?
Our jewellery is nickel and lead free and made using quality materials selected for everyday wear. Under normal use, it should not leave the green discolouration commonly associated with low-quality jewellery.
Is your jewellery suitable for sensitive skin?
Our jewellery is nickel and lead free. However, everybody’s skin and sensitivities are different, so if you have a known metal allergy we recommend checking the material listed on the individual product page before ordering.
The Unity Ring Collection
What does the Unity Ring Necklace mean?
The two interlocking rings represent connection — two lives, people or stories that remain connected.
For some customers that represents a partner, mother, daughter, sister or best friend. For others, the meaning is entirely personal.
Can I wear the Unity Ring Necklace every day?
Yes. It was designed specifically as an everyday piece — understated enough to work with almost anything, while still having enough detail to stand out.
Is the necklace adjustable?
Yes. Our Unity Ring Necklace features an adjustable chain, allowing you to change where it sits depending on your neckline or outfit. The exact chain length is shown on the product page.
Can I buy matching pieces?
Yes. The Unity Ring design is available across a growing collection of matching pieces, including necklaces, bracelets and earrings.
Ordering & Delivery
Where will my order be shipped from?
Olive & Co is a UK business. We fulfil orders through both UK and international fulfilment facilities depending on the product, destination and current stock levels.
This allows us to hold more stock and serve customers internationally while keeping our delivery costs competitive.
How long will my order take to arrive?
Estimated delivery times are shown at checkout and on our delivery information page. Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.
Can I get next-day delivery?
For some UK orders, we may be able to accommodate urgent delivery depending on where the item is currently stocked. Please contact our customer care team before ordering and we’ll let you know what’s possible.
How can I track my order?
Once your order has been dispatched, you’ll receive a dispatch confirmation containing your tracking details.
My tracking hasn’t updated. Should I be worried?
Not necessarily. Tracking can occasionally take a little time to update between different stages of the delivery network. If your order has passed its estimated delivery window, contact us and our team will look into it for you.
Is my order protected if it gets lost?
Yes. Every Olive & Co order is covered by our order protection at no additional cost to you.
If your parcel is confirmed as lost in transit or damaged, we’ll make sure you’re looked after in accordance with our delivery policy. You won’t simply be left without your order.
Do you worldwide?
Yes. Olive & Co ships internationally and our jewellery has already reached customers in more than 26 countries. Available delivery options and estimated times will be shown at checkout.
Returns & Exchanges
What if I change my mind?
That’s okay. Currently all items can be returned in accordance with our returns policy. We recommend checking the full returns policy before ordering for the applicable return window and conditions.
Where are returns sent?
All returns are sent to our UK returns address.
What if there is a problem with my jewellery?
Please contact our customer care team with your order details and, where appropriate, a photo of the issue. We’ll review it and help get it resolved as quickly as possible.
What if I ordered the wrong colour or piece?
Contact us as soon as possible. If your order hasn’t entered fulfilment yet, we’ll do our best to make the change. Once an order has been processed or dispatched, changes may no longer be possible.
Gifting
Does my order come in Olive & Co packaging?
Yes. Our jewellery is presented in Olive & Co packaging, making it suitable for gifting as well as treating yourself.
Can I send an order directly to someone as a gift?
Yes. Simply enter the recipient’s delivery address when placing your order.
Will prices be shown inside the parcel?
We don’t include a traditional paper invoice showing the purchase price inside the parcel, making it suitable for sending directly as a gift.
Still have a question?
We’re here to help.
If there’s anything you’d like to know before placing your order, contact our customer care team at hi@oliveandco.info and we’ll be happy to help.